Privacy Policy

BayView Downings
Operated by Roundhill Properties Ltd
Crocknamorleog, Downings, Co. Donegal, Ireland, F92 TD81
Email: reservations@bayviewdownings.com
Website: https://bayviewdownings.com

Last updated: 16 October 2026

1. Introduction

At BayView Downings, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Roundhill Properties Ltd, trading as BayView Downings, collects, uses, stores and protects personal information when you visit our website, make an accommodation booking, contact us, purchase a gift voucher or use our services.

We process personal information in accordance with the EU General Data Protection Regulation (GDPR) and applicable Irish data protection legislation.

2. Information We Collect

Depending on how you interact with BayView Downings, we may collect:

  • Personal details: Name, email address, telephone number, postal address and other contact information.
  • Booking information: Arrival and departure dates, accommodation preferences, number of guests, booking references and special requests.
  • Payment information: Payment status, transaction references, amounts paid and refund information. Card payment details are generally processed securely by our payment providers.
  • Gift voucher information: Purchaser and recipient details, email addresses, personal messages, voucher values and redemption records.
  • Enquiries: Information you provide when contacting us by email, telephone or through our website.
  • Website information: IP address, browser type, device information, cookies and website usage information.

We may also receive personal information from third-party booking platforms when you reserve accommodation through them.

3. How We Use Your Information

We use personal information to:

  • Process and manage guesthouse and self-catering accommodation bookings.
  • Communicate with guests before, during and after their stay.
  • Process payments, deposits, refunds and invoices.
  • Manage gift voucher purchases, delivery and redemption.
  • Respond to enquiries and provide customer service.
  • Manage restaurant reservations and related enquiries where applicable.
  • Maintain accurate accounting and business records.
  • Improve our website and services.
  • Meet legal, regulatory and tax obligations.
  • Protect our website, guests and business against fraud or misuse.

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Under GDPR, we process personal information where:

  • Contract: Processing is necessary to manage a booking, purchase or service requested by you.
  • Legal obligation: We must retain or disclose certain information for tax, accounting or other legal requirements.
  • Legitimate interests: Processing is necessary for the reasonable operation, security and improvement of our business, provided your rights are respected.
  • Consent: You have agreed to optional activities, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

5. Accommodation Bookings

When you book accommodation directly or through a third-party booking platform, we collect the information necessary to administer your reservation.

This may include your contact details, stay dates, accommodation type, number of guests, payment information and any requests you choose to provide.

We may share necessary booking information with our property management system, booking platforms, channel management providers and payment processors.

Third-party booking websites also operate under their own privacy policies.

6. Payments

Payments may be processed through secure third-party payment providers.

These providers process payment information in accordance with their own privacy and security requirements.

BayView Downings may retain transaction records, payment confirmations, refunds and other accounting information as required for business and legal purposes.

We do not intentionally store complete payment card numbers or card security codes on our website.

7. Gift Vouchers

BayView Downings uses Gift Up to provide online gift vouchers.

When purchasing or receiving a voucher, personal information may include:

  • Purchaser’s name and email address.
  • Recipient’s name and email address.
  • Voucher value and purchase details.
  • Personal gift messages.
  • Voucher redemption and transaction records.

This information is used to process purchases, deliver vouchers, provide customer support and manage redemption.

Gift Up and its associated payment processors may process information under their own privacy policies.

8. Restaurant Enquiries and Reservations

Where guests make enquiries or reservations for Tilly’s Restaurant, we may collect contact details, reservation dates, party sizes and relevant requests.

This information is used to manage reservations and communicate with customers.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain security and understand website usage.

Some cookies are essential for website functionality. Others, such as analytics or marketing cookies, may require your consent.

Where non-essential cookies are used, visitors should be provided with appropriate information and consent choices before those cookies are activated.

You can also manage cookies through your browser settings.

10. Sharing Your Information

We may share necessary personal information with trusted service providers involved in operating BayView Downings, including:

  • Accommodation booking and property management providers.
  • Online travel agents and booking platforms.
  • Payment processing providers.
  • Gift Up for gift voucher services.
  • Website hosting and technical support providers.
  • Email and communications providers.
  • Professional accountants and advisers.
  • Public authorities where disclosure is legally required.

Service providers are expected to handle personal information securely and in accordance with applicable data protection requirements.

11. International Data Transfers

Some technology providers may process information outside the European Economic Area.

Where this occurs, we seek to ensure that appropriate GDPR safeguards apply, such as adequacy decisions or approved contractual protections.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and regulatory obligations.

Booking and transaction records may need to be retained for applicable statutory accounting and tax periods.

Other information, such as general enquiries, is retained only for as long as necessary for the relevant business purpose.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

These measures may include secure website connections, restricted system access, reputable service providers and appropriate administrative controls.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

14. Your GDPR Rights

Subject to applicable legal conditions, you have the right to:

  • Request access to personal information held about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information in certain circumstances.
  • Request restriction of processing.
  • Object to certain processing activities.
  • Request transfer of eligible personal information to another provider.
  • Withdraw consent where consent is the legal basis for processing.

To exercise your rights, contact reservations@bayviewdownings.com.

We will respond in accordance with applicable GDPR requirements.

You also have the right to lodge a complaint with the Data Protection Commission, Ireland’s supervisory authority.

Website: https://www.dataprotection.ie

15. Third-Party Websites

Our website may contain links to external websites, including booking platforms, payment providers and local attractions.

We are not responsible for the privacy practices of independently operated third-party websites. We encourage visitors to review their privacy policies.

16. Children’s Information

Information relating to children may be collected where necessary to manage family accommodation bookings.

Such information is used only for appropriate booking and operational purposes and is handled in accordance with applicable data protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology providers or legal obligations.

The latest version will be published on this website with an updated revision date.

18. Contact Us

Roundhill Properties Ltd
Trading as BayView Downings
Crocknamorleog
Downings, Co. Donegal
Ireland, F92 TD81

Email: reservations@bayviewdownings.com
Website: https://bayviewdownings.com